Wired & Wireless Services
Annabaa services on wired and wireless network have been active since 2003 and utilize the latest techniques as well as offering 24/7 monitoring and callouts if required. Our remote access services can assist in locating and rectifying potential problems before they occur. With our multi-vendor capability, we provide end-to-end service and support for networking environments; whether a small local business or a multi-site national operation. The depth and breadth of experience in the Wired & Wireless organization together with our ethos of 100% customer care sets us apart from other suppliers. Wired & Wireless offers the highest Quality after-sales service via our specialist teams in Project Implementation and Customer Support. We provide remote maintenance support, on-site maintenance and facilities management.
Our support and maintenance platforms ensure rapid response times are met. Our clients have access to a dedicated call line for assistance and service. Our expertise in support helps deliver fast remote maintenance service, fast fault diagnoses and correction resulting in less down time and lower service costs to the customer.We ensure all service levels agreed are supplied. Wired & Wireless providing exceptional levels of service that move beyond a service statement policy by:
- Employing world class engineers and providing thorough training.
- Holding stock on hand, so service staff can offer loan units until repair or replacement is organized.
- Fielding service calls through our qualified staff that can assess the call and determine the right course of action.
- Offering telephone support to help our clients diagnose faults and as such help them to reduce their network running costs.
- Offering various remote dial-in services.
Some outcomes of our maintenance systems include achieving higher levels of productivity, maximizing cost savings and maintain your competitive edge. Our knowledge and experience in servicing both mature and emerging technologies allows our clients to benefit from complete and individualized support. In helping to migrate some of our clients to new technology platforms we continue to support their existing infrastructure that may no longer be serviced by the Original Equipment Manufacturer (OEM). It is our large installed base that enables us to continue to provide this service to our customers. With our Maintenance support services or FM plan our clients enjoy peace of mind knowing that our responsive teams are on their side.